Contact us

Let's get you to the information you are looking for - use the arrows below to expand the section containing the information you need.

Prefer to call us

For mobile users, swipe left to view our opening hours

Your Query Phone number Opening hours
Water and Wastewater 0345 672 3723 24 hours a day
Billing and Accounts 0345 672 2888
(without meter)

0345 672 2999
(with meter)

8am - 8pm Monday to Thursday 

8am - 6pm on Fridays

8am - 4pm on Saturdays

Affordability 0800 072 6765
Moving Home 0345 026 7661
Priority Services 0345 072 6093
Bereavement  0800 912 7249
Ringing from abroad +44 207 197 0197

British Sign Language Video Interpreter

To contact us using a British Sign Language video interpreter, please visit the link below. We’re available between 8am - 8pm Monday to Sunday.

Connect now

Want to make a complaint?

If you feel our service could have been better, click here to give us a chance to put things right.

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info