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Difficulty paying your bill?

We know it’s a difficult time for many households due to the cost of living and we’re all feeling the pinch. We really don’t want you to worry about your water bill so please get in touch if you’re having payment difficulties so we are aware of this and can provide the right support.

Complete our form

Or call us on:

0800 072 6765

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Visit the Hardship Hub for details on support services offered by organisations across the North West.

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Support with your water bill

We are already helping more than 200,000 customers with their water bills so you’re not alone. Our video explains more about the help we can provide.

The best way to apply for support is to complete our online form using the link below or call us on 0800 072 6765. 

Apply for support

Want to know more before applying?

Depending on your circumstances we have lots of ways we can support you with your water bill payments, this includes:

  • Flexible ways to pay
  • Financial support with your bills
  • Help with managing your money

Please click the links below for further details about all the ways we can help with your water bill.

Financial support with bills

Ways to reduce your bill and support with your debt.

Coping with the rising cost of living

The Consumer Council for Water has produced a podcast on the support available if you’re having difficulties paying your water bill due to the rising cost of living.

See all episodes

Friend or family member struggling with bills?

Do you have a friend or member of the family who is having difficulties paying their water bills? Our helpline can provide you with lots of information on the financial support we have available.

Please call 0800 107 8862, we’re available 8am - 8pm Monday to Thursday, 8am - 6pm on Friday and 8am - 4pm on Saturday.

Help when you need it most

We can all benefit from a bit of extra help at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers. Registering for Priority Services is free and it means you will benefit from additional services to support your particular needs.

Register now


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Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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