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Low Income Water Discount

Support for customers with low household incomes

Family photoWe want to do all we can to help those customers who are most in need of our support with their water bill due to the fact they have a low household income.

Customers who meet our eligibility criteria will automatically receive a £50 annual discount on their water charges. You will see this discount on your first water bill due on or after 1st April each year that you qualify.
We will assess if you are eligible for the discount each year on a qualifying date.

  • The good news is that you don’t need to complete an application form to receive this discount. It is applied automatically for those customers who met our eligibility criteria on the qualifying date. 

    • For the 2026/27 discount the qualifying date was 1 December 2025

  • If you, or someone in your household can answer ‘yes’ to all of the following bullet points, then it’s likely you will receive the discount:

    • You are receiving means tested benefits
    • You must receive means-tested financial support towards your housing cost through Housing Benefit or the housing-costs element of Universal Credit
    • You are not already receiving support with your bill through any of our other schemes including WaterSure, Back on Track or Help to Pay (please check your bill for confirmation)
    • Your yearly water bill from 1st April 2025 to 31st March 2026 was more than £400 (or is expected to be more than this, in the case of measured charges)
    • Your yearly water bill from 1st April 2025 to 31st March 2026 was more than £400 (or is expected to be more than this, in the case of measured charges)

    Check your eligibility

  • If you have not received this discount for your 2026/27 bill but believe you met our 2026/27 eligibility criteria on 1 December 2025, please complete our online form and we will get back in touch with you. We must receive your application by 31 March 2027 to be eligible for the 2026/27 discount.

    Online form

  • Even if you don’t meet the criteria to receive our Low Income Water Discount, we have lots of ways to make your bills more affordable. Please call us on 0800 072 6765 if you are having difficulty paying your bill so we are aware of this and can help.

Terms and conditions

The scheme provides a fixed yearly discount off your water bill if you are on a low income and meet our terms and conditions here.

Complete our form

If you believe you have met our eligibility criteria and have not received this discount on your water bill, please complete our online form.