Payments that fit around your life…with PayAsUGo

For more information, download our leaflet

Download our leaflet

A new way of managing your water bills

Not everyone is lucky enough to be paid regularly. Some people would rather have more control over the amounts they pay and when, so it better reflects their particular circumstances.

Payments that suit you, not us

Our PayAsUGo scheme offers a more flexible approach. Now, instead of paying the same amount on the same day every month, you have the option to pay different amounts whenever you wish.

Just been paid today? Paid weekly? Not being paid for another two weeks?

It’s a good opport­unity to make a larger payment.

Make payments once a week.

Just make a small payment to keep you ticking over until payday.

How it works

Every three months we’ll set you a payment target – you can then spread your payments to make sure you meet that target. We’ll send you regular reminders so that you’re always up-to-date on how much you need to pay to achieve your target.

When you register we’ll ask you to download our app as it’s the easiest way to make payments in just a few seconds.

Ready to Pay As You Go?

To apply, call us now on 0800 072 6765.

We’ll ask you a few questions before we sign you up, just to make sure PayAsUGo is right for you.

Terms and conditions:

Click here to view full terms and conditions.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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