How do I add, remove or change names on the bill?

You can add, amend and delete names on your bill if you are the main account holder, by logging in or registering for My Account. Once you have logged in, go to 'My Property' and 'Billing Details' on the homepage and choose the option you require.

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Can you email my bills to me?

Yes, all you have to do is register for our My Account service and choose paperless billing - we'll then email you when your bill is available to view or download. Please visit My Account for details.

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How often will you send me a bill if I have a water meter?

If you have a water meter, we send you a bill every six months for the water you have used. The date you receive your bill will depend on when we read your meter. If your meter has just been fitted, your first 'metered' bill could arrive any time up to six months after the meter has been fitted.

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Can I view my bill online and stop receiving paper bills?

Yes, it’s really easy to make the switch to paperless billing once you’re registered for My Account. You have the choice to view and download your bills online rather than waiting for them to arrive through the post.

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Can I register more than one property in My Account?

Yes, you can register more than one account within My Account and view all of them in one place when you log in with your email address.

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How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details. Once logged in, please select the 'my personal details'.

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I'm moving house, what do I need to do?

It’s quick and easy to tell us you are moving home online.

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Why is there a water meter at my new property?

All new properties built since 1990 are fitted with a water meter.

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Is my new home supplied by United Utilities?

We supply water to everyone in the North West area, from Carlisle to Crewe.

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What water saving items do you give away?

We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.

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Do you sell water butts?

Yes we do.

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How can I save water?

There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

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How does the lowest bill guarantee work?

Our 'lowest bill guarantee' means you won't be worse off with a meter during the two year trial period and any savings you make are yours to keep!

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Where will my meter be fitted?

We normally fit the water meter free of charge inside your home on the water supply pipe (which is the pipe which brings water into your home) close to your stop tap.

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I have moved into a property with a meter can I have it removed?

When you move into a home which already has a water meter fitted, you cannot make a request for it to be removed.

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What is the water quality for my area?

You can find out lots of detail about the quality and composition of your water by entering your postcode at our water quality webpage.

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Where is my stop tap?

It’s really important to know where your internal stop tap is and how to use it.

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How do I make a complaint?

We try really hard to please our customers, and are always disappointed when we fall short.

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I have changed my mobile number, can I still log into my mobile app account?

Instructions on what to do if you've changed your mobile number and want to access your mobile app.

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How can I reset my pin number?

Instructions on how you can reset your pin number.

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Do I need a United Utilities account number to use the App?

To use our mobile app, you will need to have a United Utilities account number.

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