Current incidents in our area:

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Top quality water for all the North West

Find out how we capture, filter, treat and test our beautiful water for all the North West.

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Building a stronger, greener and healthier North West

We’re delivering the North West’s biggest upgrade to water services in over a century - supporting communities across Cheshire, Cumbria, Greater Manchester, Lancashire and Merseyside who live, work, and play here.

See how £13 billion is being invested in your area to modernise pipes and treatment works, cut storm overflows, improve water quality, reduce leakage, and protect and enhance local rivers and bathing waters.

Planned upgrades

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Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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