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Retailers

Welcome to the United Utilities retailer pages where you will be able to access information on all our Wholesale products and services. Click the button below for how we can help your businesses.

Information on our services

Contract & charges

Discover all about our charges and contracts available

Key forms

Find the forms you need quickly to request our services

Adjustments to charges

Information to help you understand our policies for adjusting wholesale charges

Incentive schemes

Find out more about our incentive schemes.

Current incidents

Click the link below to view our current incidents.

Relationship management

Find out more about how your account with United Utilities will be managed.

Meter reading service

Find out more about our meter reading service.

Good Practice Guide Alignment

See how we currently align to the RWG Good Practice Guides.

Frequently asked questions 

Visit the link below to access our frequently asked questions. 

View our FAQs

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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