Water efficiency incentive

To support the efficient use of water by business customers, retailers are eligible to take part in our water efficiency incentive scheme. The retailer is entitled to claim a one off payment from United Utilities as a contribution towards the cost of any water efficiency interventions made on a non-household site. The payment will be made in recognition of efforts to reduce overall water consumption in the non-household retail market. 

This offer is available on a SPID by SPID basis and awarded where water efficiency interventions are introduced with a proven reduction in consumption. We will calculate the one off payment based on the number of litres saved per day multiplied by the incentive payment, up to a maximum of £3,000 for a single application. 

For further information on the level of payment available, please refer to our Wholesale Water Charges Scheme.  

Application and claim

The application process includes two stages, these are:

Please refer to our water efficiency incentive procedures for further details on eligibility or for further guidance you can contact us by e-mail at WholesaleRelationshipManagement@uuplc.co.uk.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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