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Meter reading service

United Utilities Water offers a commercial meter reading service which is available to all Retailers operating within the United Utilities Water region. Retailers are under no obligation to use the Services provided by United Utilities Water and are free to procure their own services from independent providers.

The service provides Retailers with cyclic and non-cyclic meter readings and passive AMR data. 

Send us an email

If you’d like to find out more about the service, please send your enquiries to CommercialMeterReading@uuplc.co.uk.

Email us here

AUTOMATED METER READ (AMR) DATA FROM UNITED UTILITIES.

United Utilities has been providing regular AMR data to retailers free of charge to support the reduction in long unread meters. From 1st April 2021 we will be introducing a charge to cover the cost of providing this service.

Retailers will need to ‘opt-in’ to continue receiving AMR data from 1st April 2021. For those choosing to opt in, Terms & Conditions (PDF 80 KB opens in a new window) will apply. For details of the current charge for this service please see our Wholesale Charges Scheme here.

Please note that United Utilities offers a commercial meter reading service which is available to all Retailers operating within the United Utilities Water region. Retailers who are signed up to this service will receive AMR data under the terms of that agreement and will therefore not need to sign up separately to receive AMR data.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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