Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

WIRSAE (Accredited Entities)

United Utilities supports the appointment of Accredited Entities by a retailer to carry out the following;

  • Temporary disconnections (for non-payment) and reconnections on meters <=40mm
  • Meter exchanges for existing 15mm and 20mm manifold meters for;
  • Meter exchange for B4 – Meter accuracy test performed by AE
  • B6 – Repair or replacement of a faulty meter performed by an AE

The Accredited Entity appointed for any works must hold an accreditation to undertake that particular scope of activity in accordance with the WIRSAE (Water Industry Registration Scheme Accredited Entity) administered by Lloyd's Register.

Disconnections undertaken by an Accredited Entity must be carried out in line with;

As part of our addenda, we do not require any advance notice of the disconnection and the Accredited Entity may perform the disconnection on their initial visit. The Accredited Entity may visit a premises at any time, however there are some restrictions on when disconnections can take place. For the B4 and B6 metering processes, the Retailer will send advanced notice in line with the market service levels to WholesaleServiceDesk @uuplc.co.uk.

Prior to commencing any works, the Accredited Entity must have undertaken an on-board meeting with United Utilities for each individual scope. The on-board meeting covers all aspects of our operational requirements (PDF 192KB opens in a new tab) and must be arranged by the appointing Retailer each time an Accredited Entity is employed to undertake works for the first time in  the UU region under a scope.

 

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info