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Access your water account 24 hours a day

Download our app by clicking on the links below or search United Utilities in the App Store or Google Play. We are pleased to be rated 4.7/5 on the App Store and 4.2/5 on Google Play.
    Download on the App store     Get it on Google Play

Benefits of our app

Pay your water bill 
Send us a water meter reading 
Check your statements 
View your account history 
Report a problem
Use the torch and camera buttons to help you read your meter 

Frequently asked questions

If you have a question about our app, click the link below to view our frequently asked questions.

Terms and conditions

Read our terms and conditions that are in place to ensure our rights as a company are fulfilled.

License agreement

Click here if you're interested in viewing our license agreement.

What our customers say

Person icon with speech bubble"I love the App, easy to use, I can pay my water within 1 minute. Useful little App"

"Quick way of doing your meter reading and keeping up-to-date with the amount of water that you are using"

"I truly hae been able to check our account at anytime. Never any problems with payments and has made life where payments are concerned fast and stress free."

"5 stars, really easy to use. Just log in with your pin and pay, you can also view your payment history and any other account information"

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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