What is an income offset?

An income offset allowance is made against the infrastructure charge to recognise future income where a new connection is made, either directly or indirectly, to our existing water network in order to provide water for domestic purposes, including water used for domestic purposes at non-household premises.

For connections made on or after 1 April 2025, income offset allowance will not apply.

Related Frequently Asked Questions

Is the income offset allowance reduced if I qualify for a sustainable infrastructure charge?

No, the full rate of income offset is made against both full water infrastructure charges or sustainable water infrastructure charges.

Is it possible to get a credit against infrastructure charges?

If your new development is being built on land that has had a water and/or sewerage connection within the last five financial years, you may be entitled to a credit.

Do you offer a discount on wastewater infrastructure charges if there is a reduction in surface water flow?

No, you may however be eligible for our Environmental Incentives scheme and receive and incentive payment from us if there is no surface water connection to the existing public sewer.