Performance 2010/15
Each year during our business plan cycle for the period 2010 to 2015 we reported on our performance against a set of key performance indicators agreed with our regulator, Ofwat. Below you will find our performance data for each year. Information about our performance reporting against our 2015-2020 business plan can be found here.
Our 2014/15 figures make for encouraging reading and show how we have continued to improve our performance. Each measure is graded using a traffic light system, with green indicating that we are performing well or a target has been met.
Key performance indicator Score Customer experience Customer satisfaction (SIM) 81/100 Sewer flooding incidents 247 Water supply interruptions 13mins Water quality 99.95% Reliability & availability Looking after the region's water pipes Improving Managing water treatment works and reservoirs Stable Looking after the sewer network Stable Maintaining our sewage treatment works Improving Tackling leakage 454 MI/Day Security of supply 100 index score Reservoir levels 96% Environmental impact Greenhouse gas emissions 474 ktCO2e Sewerage pollution incidents 49 Serious sewerage pollution incidents 0.5 Discharge permit compliance 98% Sludge disposal 100% Financial indicators Post tax return on capital 5.1% Credit rating BBB+ Gearing 63.4% Interest cover 2.4 Our 2013/14 figures make for encouraging reading and show how we have continued to improve our performance. Each measure is graded using a traffic light system, with green indicating that we are performing well or a target has been met.
Key performance indicator Score Customer experience Customer satisfaction (SIM) 83/100 Sewer flooding incidents 451 Water supply interruptions 10mins Water quality 99.97% Reliability & availability Looking after the region's water pipes Stable Managing water treatment works and reservoirs Stable Looking after the sewer network Stable Maintaining our sewage treatment works Improving Tackling leakage 452 MI/Day Security of supply 100 index score Reservoir levels 96% Environmental impact Greenhouse gas emissions 449 ktCO2e Sewerage pollution incidents 48 Serious sewerage pollution incidents 1.1 Discharge permit compliance 99% Sludge disposal 99.9% Financial indicators Post tax return on capital 4.7% Credit rating BBB+ Gearing 61.4% Interest cover 3.0 Our 2012/13 figures make encouraging reading. Performance is graded by a traffic light system, with green indicating that we are performing well or a target has been met.
Key performance indicator Score Customer experience Customer satisfaction (SIM) 78/100 Sewer flooding incidents 906 Water supply interruptions 18mins Water quality 99.95% Reliability & availability Looking after the region's water pipes Stable Managing water treatment works and reservoirs Stable Looking after the sewer network Stable Maintaining our sewage treatment works Improving Tackling leakage 457 MI/Day Security of supply 100 index score Reservoir levels 90% Environmental impact Greenhouse gas emissions 524 ktCO2e Sewerage pollution incidents 74 Serious sewerage polluition incidents 1.1 Pollution from water assets 2.1 Discharge permit compliance 99% Sludge disposal 99.2% Financial indicators Post tax return on capital 4.8% Credit rating BBB+ Gearing 64.4% Interest cover 2.0 Our 2011/12 figures make encouraging reading. Performance is graded by a traffic light system, with green indicating that we are performing well or a target has been met.
Key performance indicator Score Customer experience Customer satisfaction (SIM) 67/100 Sewer flooding incidents 500 Water supply interruptions 25mins Water quality 99.95% Reliability & availability Looking after the region's water pipes Stable Managing water treatment works and reservoirs Stable Looking after the sewer network Marginal Maintaining our sewage treatment works Improving Tackling leakage 453 MI/Day Security of supply 100 index score Reservoir levels 92% Environmental impact Greenhouse gas emissions 522 ktCO2e Sewerage pollution incidents 73 Serious sewerage pollution incidents 0.7 Pollution from water assets 1.9 Discharge permit compliance 99% Sludge disposal 99.1% Financial indicators Post tax return on capital 5.0% Credit rating BBB+ Gearing 64.5% Interest cover 2.0