Corporate responsibility
We are a purpose-driven organisation, creating long-term value in the North West with a long-standing commitment to corporate responsibility. The provision of water and wastewater services creates a deep connection between the company and the stakeholders we serve across the region.
Sustainability Report
Welcome to our 2024 Sustainability Report. Environmental, social and governance (ESG) concerns are fundamental to the resilience of our business and integral to our long-term planning and day-to-day activities, and we continue to invest in the North West to drive improvements for customers, the environment, and all our stakeholders.
Download PDFInnovative solutions to modern challenges
Jo Harrison, our environmental planning and innovation director, introduces a series of examples demonstrating how we are using innovative solutions to help tackle some of the sustainability challenges we face.
Watch the full seriesOur approach
Our approach
For us, how we do business is just as important as what we do
Find out more Find out more about our approachEnvironment
Environment
Learn more about how we help protect the environment
Find out more Find out more about how we protect the environmentColleagues
Colleagues
We create a great place to work by enabling our people to achieve their best, and focusing on safety, diversity and wellbeing.
Find out more Find out more about our employeesInvestors
Investors
We deliver a stable return to our investors through efficiency, integrity and fairness.
Find out more Find out more about investorsSuppliers
Suppliers
Innovating with suppliers – we rely on our supply chain to deliver services and to help identify ways to make them better.
Find out more Find out more about our suppliersCustomers
Customers
We earn and build customer trust by providing the best service. We are helpful and reliable
Find out more Find out more about our customersCommunities
Communities
We strengthen our communities through local investment, educational programmes and volunteering
Find out more Find out more about what we're doing in our communities