Wastewater pollution

We need to know about pollution, so we can take the right course of action. If you suspect sewage pollution, simply call us to report this.

CALL 0345 672 3723

When you report pollution to us, we'll need to know:

  • Eye icon

    The kind of pollution you saw

  • Map marker icon

    Where you saw the pollution

  • Watch icon

    When you saw it

  • Sewage pipe icon

    If the problem is still present

If we find an instance of wastewater pollution, we:

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    Contact the Environment Agency to let them know about the incident

  • Stop watch icon

    Take quick action to stop the pollution

  • Checklist icon

    Carry out an investigation into the cause of the pollution

  • Water woman icon

    Clean up the pollution and take steps to ensure it doesn't happen again

You can find out more information on what we're doing to reduce pollution here.

We consider the natural environment in the management, operation and maintenance of our sites. Wildlife is not only protected, but frequently improved as a result of our interventions.

From here you can find more information on how you can prevent sewage pollutions by checking your pipes are connected correctly, and what we're doing to keep our waters clean of pollution.

Stop the Block!

We can all do our bit and we need your help to stop the block of sewage pipes. Find out more about what you can and can’t pour down the drains by clicking the button below.

Stop the Block!

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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