You may have a blockage if:
When wastewater is unable to flow away it can come back up from the toilet or sink, flooding your home. It's easy to avoid blockages, just remember to bin any item that's not pee, poo, or toilet paper.
Wastewater flooding is often caused by blocked drains, sewers or internal pipes. This may result in surcharge (i.e. overflow) from gullies, manholes or internal fixtures within your property. Exceptional rainfall may also overload our sewers.
If clear water showing is outside of your property or in the street or a public place then it could be a clean water leak.
The water supply at your property may be fluctuating, could have reduced down to a trickle or gone off at your kitchen tap and is impacting all other taps and appliances in your household such as dishwasher, washing machine, shower and toilets.
Very occasionally, you may experience a change to the colour, taste or odour of your water.
Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:
You can find more information at www.unitedutilities.com/frozenpipes.
If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual.
Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.
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