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Manhole covers

Damaged or missing covers and lids

If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover, please cordon it off (wherever possible) and report a manhole fault to us here.

We'll visit the site to make the area safe and if the cover is our responsibility, we'll repair or replace it.

It can be difficult to identify whether a cover is for your drain or our sewer but we should be able to confirm whose responsibility it is from our plans and records.

Here are some examples of what our manhole covers, fire hydrants, water meters and stop tap covers can look like:

If you need to speak to us about manhole covers, please contact our water and wastewater enquiries team.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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