River ranger cleanup

Wastewater pollution

We need to know about pollution, so we can take the right course of action. If you suspect sewage pollution, simply call us to report this.

If you've spotted pollution, let us know.

To report pollution, call us at 0345 672 3723.

CALL 0345 672 3723

When you report pollution to us, we'll need to know:

  • Eye icon

    The kind of pollution you saw

  • Map marker icon

    Where you saw the pollution

  • Watch icon

    When you saw it

  • Sewage pipe icon

    If the problem is still present

If we find an instance of wastewater pollution, we:

  • Phone icon

    Contact the Environment Agency to let them know about the incident

  • Stop watch icon

    Take quick action to stop the pollution

  • Checklist icon

    Carry out an investigation into the cause of the pollution

  • Water woman icon

    Clean up the pollution and take steps to ensure it doesn't happen again

You can find out more information on what we're doing to reduce pollution here.

We consider the natural environment in the management, operation and maintenance of our sites. Wildlife is not only protected, but frequently improved as a result of our interventions.

From here you can find more information on how you can prevent sewage pollutions by checking your pipes are connected correctly, and what we're doing to keep our waters clean of pollution.

Stop the Block!

We can all do our bit and we need your help to stop the block of sewage pipes. Find out more about what you can and can’t pour down the drains by clicking the button below.

Stop the Block!

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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