Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

Find leaks inside your home or business

Leaky loos lose loads!

One of the biggest culprits of leakage for home and business customers are modern push button toilet cisterns. Nearly 80% of all leaks reported to us last year were leaky loos!

A faulty cistern could be costing you as much as £400 a year in wasted water so it's really worth checking if this is the problem and getting it fixed.

Our video opposite explains more and you can order a FREE LeakyLoo strip from Get Water Fit! to check.

Get Water Fit!

Help repairing your leak

If you've found a leak inside your property and need a plumber to help repair it, you can find WaterSafe approved plumbers in your area to help you get it fixed. Click the button below for more.

Find a plumber

Other common causes of leaks

leaking pipes

Dripping indoor taps and/or pipes

Shower head

Dripping showers

Dripping tap

Dripping outside taps

Overflow pipe

Dripping overflow pipe (located outside)

water tank

Water tank leaks

Dishwasher

Behind your washing machine and dishwasher

Also check radiators and behind any washing machines and dishwashers to make sure the water hoses are properly connected.

If you have an older toilet cistern, check the overflow pipe that goes through the wall to make sure it's not dripping. If it is, your cistern is faulty and needs repairing.


For help locating and fixing leaks, you can find WaterSafe approved plumbers in your area by clicking the button below.

Find a plumber

Leakage allowance

If you have a water meter and you repair the leak within 6 weeks, you may be entitled to claim for the cost of the water lost during the time you had the leak. You can read more and check if you are eligible here.

If you're a business customer, please read our leak allowance policy for business and retailer customers.

Has your bill increased?

If you have a water meter and your bill has increased, there are a number of reasons for this.

It could be because you have a leak, but you may also be using a lot more water than you normally would and don't realise.

Common reasons include having more people living in your home (such as children home from University, or someone is ill or staying at home more), you've been making home improvements or your previous bill was estimated too low.

Click here to troubleshoot why you might have seen an increase in your water bill.
Water meter icon

Use your water meter to check for leaks

You can use your water meter to check your house for leaks. Click the button below to get started.

Perform a leak test

Could you have a leaking outdoor supply pipe?

If your meter is located outside your home / business and you've checked your internal plumbing for any leaks but found nothing, then you might have a leak on your outside supply pipe.

Find out more

Help finding your stop tap

If you've got a large burst pipe you'll need to turn off the water while repairing

Prepare, insulate, protect

Cold temperatures can cause bursts and leaks to your internal pipes. Don't wait till winter to lag your pipes.

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

Please click the button below to confirm you have seen this message

I have read this info