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RPZ valves

To protect your drinking water supply from hazards that are a fluid category four you can have a reduced pressure zone valve, or a RPZ installed. RPZ valves help protect drinking water supplies from chemicals or contaminants that could cause a health hazard (e.g. pesticides or biological organisms). You can read more about fluid categories here.

Water Regs UK have a leaflet (an ‘approved installation method’ (or AIM)), which explains the installation, maintenance and testing of RPZ valves, as well training requirements for the tester.

If you want to install an RPZ valve, there is a ‘application form’ to complete. This can be obtained here.

Installers / Testers:

For installations and testing being carried outside of normal working hours, notification should be provided at least 48 hours in advance by emailing rpz@uuplc.co.uk or calling 0345 672 2888. This is so that should there be a failure of other issue, we can have the appropriate personnel to give advice on any necessary mitigation that may be required.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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