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Measured call flow

Please answer the first question to begin

Customer account number

Is the customer a tenant? Yes No

Update the landlord details in ALTO. Once complete, tick the box below to proceed.

I confirm I have updated the landlord details Confirm

Does the customer have home insurance? Yes No

Is the customer on a support tariff? Yes No

Is the customer eligible for priority services? Yes No

Where is the meter located? Internal External

What is the meter read retrieval code? R1 R2 R4

Leak alert located in AMR portal / Temetra? Yes No

Number of occupiers at the property

Does the number of occupants match with Alto? Yes No

Update the number of occupants on the account in ALTO. Once complete, tick the box below to proceed.

I have updated the number of occupants in Alto Confirm

Is the usage consistent with the number of occupants? Yes No

Does the meter serial number match with Alto? Yes No

Are you aware of anything that may be affecting your water usage? Known leaks (e.g. dripping taps/shower heads) Leaking toilets Home renovations Medical condition At home more often Dip in water pressure None of the above

What is the latest read? COR Est Routine In-read

What was the previous read? COR Est Routine In-read

Mis-read or catch-up indicated? Yes No

Is the customer able to submit a read? Yes No

Spike indicated? Yes No

Leak alert located in Temetra? Yes No

Is the customer able to provide a reading? Yes - reading is back in-line Yes - usage is still high No

Spike indicated? Yes No

Leak alert located in Temetra? Yes No

Do you have any of the following water appliances? Power Shower Water Tank Hot tub Do you have a dual flush toilet that sticks? Jet washer None of the above

Do you have a garden? Yes No

Do you... Water your garden? Own a sprinkler system? Use water to fill up a pond, swimming pool or hot tub? None of the above

United Utilities Group PLC

Haweswater House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Warrington
WA5 3LP

Registered in England and Wales
Company number 6559020

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