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Apply for a water meter

We’re really pleased that you’re thinking of applying for a water meter, they are a great way to reduce your water bills. The majority of our customers who switch to a meter save at least £100 a year. We fit meters for free and you have up to two years to see how much you save before deciding whether to stay on meter charges. And our lowest bill guarantee means that you won’t pay more than you do now during the two year trial and any savings you make are yours to keep. You can’t lose!

It’s really easy to switch to a meter, simply call 0345 072 6065 and we’ll arrange a convenient date to fit the meter so you can start saving on your bills!

Call 0345 072 6065

Family Fortunes

Read about how we have helped people like you save money with a meter.

Terms and conditions

Read our terms and conditions to find out more about your rights and responsibilities.

Applying for a water meter

Watch our video to see how easy it is to apply for a meter.

Getting your meter installed

Watch our video to find out what to expect when your meter is fitted.

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Important Notice

Frozen Pipes

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. If you think your pipes may be frozen but they have not split or burst, there are some simple steps you can take to help slowly thaw them by using a hot water bottle or hairdryer, starting from the end nearest your tap.

Remember to avoid using a naked flame as this may not be safe. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Frozen pipes

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