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We’re sorry we couldn’t fit your water meter

We’re really sorry we couldn’t fit a water meter in your home. We hate to disappoint our customers but there will be a good reason why we couldn’t fit a meter. This is normally due to:

  • Your water supply pipe is shared with neighbours
  • You have more than one water supply pipe going into your home
  • Your home shares communal hot water pipe work with other properties
  • We were unable to locate your water supply pipe

Although we couldn’t fit a meter, all is not lost! You may now be eligible for a fixed charge based on the type of home you live in. 

What this means is that we charge you a fixed amount for your water services each year which will depend on your property type. Also, if you live alone we’ll check to see if you would make saving on your bill with our single person household tariff. Our charges for 2024/25 are shown here:

Type of premises Water Sewerage Total
Single person household (not applicable to any property with a swimming pool larger than 10,000 litres) £113.91 £197.18 £311.09
Detached (includes houses, link detached houses and bungalows)* £284.90 £314.54 £599.44
Semi-detached (includes houses and semi-detached bungalows)* £254.79 £293.93 £548.72
Other household premises (includes flats and terraced houses)* £187.84 £247.95 £435.79

Larger property - a property which either:

  • has a swimming pool that automatically refills and can hold more than 10,000 litres of water or:
  • is larger than 250m2 in area, and has six or more bedrooms 
 £552.85 £498.42 £1,051.27

Single pensioner household*

 £105.71 £191.18 £296.89

Two pensioner occupiers*

 £174.69 £238.66 £413.35

*excludes premises which meet the larger premises criteria.

The good news is that you don’t need to do a thing. As we couldn’t fit a meter, a member of our billing team will now look at what you currently pay and check if your bill would be lower on the property charge shown above. If it’s lower, we’ll send you an amended bill to confirm your new charges. If not, we’ll keep you on your current bill. 

If you need to speak to us in the meantime please call 0345 072 6065, we’ll be happy to help.