Information for new customers

Congatulations on you moving to your new home! 

This page lets you know some key information regarding our services.

Do we have your correct details?

We know you have a lot to remember during the stress of a house move, so here is a handy checklist of the information we need from you:

• Your name
• Your address
• Move in date
• Previous address (if within the United Utilities region)
• Final meter read from previous address (if you had a meter)

Our moving home team is available to help by calling 0345 026 7661 or visit our dedicated page here.

Help when you need it most

We can all benefit from a bit of extra help at some stage in our lives. This could be due to age, ill-health, disability, mental health problems, financial worries or language barriers.

Registering for Priority Services is free and it means that you will benefit from additional services to support your particular needs.

So if you, or someone you know, would appreciate a little bit of extra help, please call us for a chat on 0345 072 6093 or visit our Prioirty Services page.

Difficulty paying your bill?

If you’re going through a tough financial patch and finding it hard to pay your water bill please get in touch on 0800 072 6765. We’re easy to talk to and we have a range of support schemes depending on your circumstances. Our support schemes are available for both homeowners and tenants. Visit our difficulty paying your bill section for further details.

Getting in touch

We’re here to help life flow smoothly. If you want to get in touch it couldn’t be easier:

To speak to us about your bill: 0345 672 2888

If you have any issues with your water or wastewater services, such as discoloured water, low pressure or no water: 0345 672 3723

To set up a Direct Debit to pay your bill in regular instalments: 0345 672 2888

You can also manage your account online here. 

Sign up for our app

Download our app by clicking on the links below or search United Utilities in the App Store or Google Play. We are pleased to be rated 4.7/5 on the App Store and 4.2/5 on Google Play.        

Tips to save water

Whether you want to help with the environement, or want to save money because you are on a meter, why not visit our water savings tips page