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Welcome to your new home!

If you’re new to the North West, let us introduce ourselves. We’re United Utilities and we keep the taps flowing and toilets flushing for our seven million customers across the North West.

Providing wastewater services to your home

Normally, we would be responsible for supplying your tap water AND taking away and cleaning all your dirty water too but in this instance we will only be providing wastewater services at your new home.

This includes everything that goes down your plugholes, all your toilet flushes and all the rainwater that falls on your home and drains into the public sewer for us to take away and clean at one of our treatment works.

If you’ve not already received a welcome letter from us please call our moving home team on 0345 026 7661 so we can set up your wastewater account and make sure your bills are accurate.

Your water services will be provided by a different company (see ‘What about my water services?’ below).

  • Your new home has a water meter and this will be used by your water supplier to calculate your water bills. You can normally find your meter outside your home in a wall mounted box or in the footpath but it could also be under the kitchen sink or in a downstairs loo.

    What you may not know is that your meter reading is also used to calculate your wastewater charges. This is because most of the water you use in the home ends up draining into the public sewer for us to take away and clean at one of our treatment works.

    Along with your wastewater charges, your bill will also include standing charges to cover the cost of providing customer related services such as dealing with enquiries, managing your account and issuing bills.

    You can find our most up-to-date charges in our billing section.

    We also have a short video which explains how we calculate your bill when you have a water meter. Remember, your water services are provided by a different company and they will send you a separate bill for the amount of water you have used.

  • Your water supplier will confirm with you how often they will send you a water bill which is normally when the meter is read.

    Your meter reading will also be used to calculate your wastewater charges. We normally send you a bill every six months.

  • Water services at your new home will be provided by a different company and they will send you a bill based on the amount of water you have used.

    If you’ve moved into a new home then hopefully your developer or builder will have provided information confirming the name of the company who will provide your water services and how you can contact them to set up your account. If not, please speak to your developer to find out as you may need to contact your water supplier to let them know you have moved in.

  • Why not pay your wastewater bill in smaller chunks over the year by setting up a Direct Debit? It's better than having to pay in one lump sum and we'll even knock £5 off your bill every year for paying in this way. You can choose to pay weekly, fortnightly, monthly - the choice is yours.

    Log in or register to set up a Direct Debit online or call us on 0345 672 2999.

We have lots more information to help you get the most from your wastewater services

Save water, save money

As you have a water meter, using water wisely in the home can reduce both your water and energy bills.

Tips to Stop the Block

Don’t let your new home get ruined by blockages and flooding - it’s really easy to keep your pipes and drains blockage-free by following our simple tips.

Help when you need it most

We can all benefit from a bit of extra help due to age, ill-health, mental health problems or language barriers. Register now to benefit from a range of services.

Support with your payments

If you’re going through a tough financial patch and finding it hard to make payments we have lots of ways to make your water bills more affordable.