Understanding your bill
Let us explain how we calculate the cost of your water and wastewater services.
Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 2.80 MB opens in new window) and one if you have a water meter (PDF 3.20 MB opens in new window).
Bill higher than expected
If you have a water meter and your bill is higher than normal, click here to find out why.
Difficulty paying your bill
If you're having trouble paying your bill, get in touch and find out how we can support you.
Our 2026/27 charges explained
Household charges for metered and unmetered customers for 2026/27.
Our 2025/26 charges explained
Household charges for metered and unmetered customers for 2025/26.
Our previous charges explained
You can find a list of our household charges for previous years here.
Ways to pay your water bill
Find out more about all the ways you can pay your water bill by clicking the link below.
Apply for a water meter
We're pleased you're interested in applying for a water meter, they’re a great way to save money.
Rateable value explained
If you don't have a water meter, we use your home's rateable value to calculate your bill.
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Set up a Direct Debit
Setting up a Direct Debit allows you to spread your water bill payments over the year rather than paying one lump sum. We'll even knock £5 off your annual bill.
Got a question about your bill?
If you have a question about your bill, click there to view our frequently asked questions.