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Help to pay

Support for customers on Pension Credit

If your household receives Pension Credit and you’re struggling with your water bill payments, then our Help to Pay scheme can help.

Customers accepted on to the scheme will have their annual charges capped at a lower amount. The amount you pay will depend on whether you live alone or with other adults at the same address who also receive Pension Credit.

To be eligible for the scheme you will need to provide details about your household income for us to assess how much you can afford to pay.

How to apply

To apply for the scheme please complete our online form or call us on 0800 072 6765.

Online form

Eligibility criteria

Please read our Terms and Conditions to make sure you meet our eligibility criteria before applying.

Terms and conditions

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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