Low Income Water Discount
Support for customers with low household incomes
We want to do all we can to help those customers who are most in need of our support with their water bill due to the fact they have a low household income.
Customers who meet our eligibility criteria will automatically receive a £50 annual discount on their water charges. You will see this discount on your first water bill due on or after 1st April each year that you qualify.
We will assess if you are eligible for the discount each year on a qualifying date.
How to apply
The good news is that you don’t need to complete an application form to receive this discount. It is applied automatically for those customers who met our eligibility criteria on the qualifying date of 1 December 2024.
If you are eligible, the discount will be shown as a credit on your bill titled ‘Low Income Water Discount’.
If you have not received this discount for 2025/26, but believe you meet our eligibility criteria, please complete this form and we will get back in touch with you. Please don’t submit an application until you have received your first water bill due for payment on or after 1 April 2025 and we must receive your application by 31 March 2026.
Eligibility criteria
Read this for full terms and conditions and to check the eligibility criteria for this scheme.
We’re here to help
Even if you don’t meet the criteria to receive our Low Income Water Discount, we have lots of ways to make your bills more affordable. Please call us on 0800 072 6765 if you are having difficulty paying your bill so we are aware of this and can help.