Low income water discount eligibility checker

Please enter your United Utilities account number.

This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now, you can still fill the form in without it.

United Utilities account number

Main account holder's title

Main account holder's first name

Main account holder's surname

Date of birth

Your address

Your postcode

Preferred contact number

Preferred email address

Provide the name of the benefit claimant, as shown on benefit award notices.

Title of the benefit claimant

Benefit claimant first name

Benefit claimant surname

Landlord name

Declaration:

The information you have provided is correct to the best of your knowledge, and you have submitted accurate household income information. You understand that if you provide any false information, we may refuse your application. If your circumstances change and may affect your application, you will inform us immediately. You give permission to the authority that provides your benefit or tax credit to provide us with any further information to support your application.

To receive the discount you need to be a named account holder on the water bill which covers the qualifying date or you pay your water services charges to a registered social housing landlord or local authority who has a legal agreement with us to collect water services charges from their tenants on our behalf. This may change in future years. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have many ways to make bills more affordable.

Please speak with your landlord or housing association if you are having difficulty paying your bill, so we are aware of this and can help.

Unfortunately as you do not pay water charges to United Utilities you do not qualify for this discount. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have lots of ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

Unfortunately as you did not have an active water contract at the assessment date of 1st December 2024 you are not eligible for this discount. You may be eligible next year. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have lots of ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

Unfortunately you do not qualify for this discount as you are already benefitting from one of our other support tariffs.

If your circumstances have changed since you were last assessed for support please call us on 0800 072 6765 so we can check to make sure you are receiving the most suitable help with your water bill.

Unfortunately, your bill is not high enough to qualify for the Low Income Water Discount, as your charges are lower than the threshold set. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have many ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

Unfortunately, you do not qualify for the Low Income Water Discount, as this scheme is limited to customers named on the water bill who receive a means-tested benefit. The requirement to be on a low-income benefit helps us ensure the discount is given to customers who need help the most. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have many ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

Unfortunately, as you do not rent your home from a social housing association or council, you are not eligible for the Low Income Water Discount this year. This may change in future years. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have many ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

Unfortunately, as you do not receive Housing Benefit or the housing-costs element of Universal Credit, you are not eligible for the Low Income Water Discount. Even if you don’t meet the criteria to receive our Low Income Water Discount, we have many ways to make your bills more affordable.

Please visit our difficulty paying your bill page for other support schemes and discounts you may wish to apply for.

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