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How bills for households without a meter are changing for 2021/2022

Customers without a water meter usually pay for their services through a charge that is based on the rateable value (RV) of their property.

Changes in tariffs 2021/2022 (including inflation of 0.55%)

  2020/21 2021/22 Change %
Water standing charge £65.06 £65.90 1.3%
Water charge per RV* £1.078 £1.095 1.6%
Sewerage charge per RV* £1.702 £1.689 -0.8%

* Rateable Value for the premises

Example bill increases

  2020/21 2021/22 Change % Change £
Property with RV 100 £343 £344 0.4% £1.24
Property with RV 158 (typical) £504 £506 0.3% £1.47
Property with RV 200 £621 £623 0.3% £1.64


The diagram below shows the typical unmeasured bill of £506 (2021/2022 prices) and how it is shared across the services we provide.

Unmeasured bill of £506

Every five years Ofwat, our regulator, sets price controls for how much revenue each company can recover from its customers. In 2019, Ofwat set price controls for 2020 to 2025.

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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