Pensioner assessed volume charge terms and conditions

To be eligible for the Pensioner AVC you must:

Have applied for a water meter and, after a survey of your property, we are unable to fit the meter
You must also:
- live alone and be aged 66 or above to be eligible for the single pensioner household tariff; or
- live with one other person and both be aged 66 or above to be eligible for the two pensioner occupiers tariff.
Meet the water usage criteria - as below
Occupy the premise as your only home

In addition to the above:

Your property does not have a swimming pool/pond holding over 10,000 litres
Your property does not have a surface area over 250m2 and does not have 6+ bedrooms
Your property does not have a bath holding more than 230 litres
Water supplied to your home is not used for watering a garden (other than by hand) by means of any apparatus or automatic sprinkler/watering device
Your property does not have an animal trough
Your property does not use water for business purposes
Your property does not have a water-purifying unit which uses reverse osmosis

You must inform us immediately if you circumstances change and you no longer meet this criteria.

United Utilities’ decision in relation to a person’s eligibility for the scheme will be final. We also reserve the right to:

amend the eligibility criteria and to suspend or cancel the scheme at any time; and
close the scheme to new customers at any given time

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