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Priority Services customers

Priority Services

We can all benefit from a bit of extra support at some stage in our lives. Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.

Register or update your details

You can also register for Priority Services by calling us on 0345 072 6093. If you no longer require support from Priority Services and wish to leave, you can also call us on 0345 072 6093.

If you would like to contact us using a British Sign Language interpreter, please visit the link below. We’re available between 8am - 8pm Monday to Sunday.

Connect now

Customise our site to suit you

Our free accessibility tool lets you customise our website in a way that helps you use it best.

Translation services

English not your first language? Please call us on 0345 672 2888 for full translation services.

Bogus callers

If you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity.

Cheaper with a meter

Our lowest bill guarantee means it's easier than ever to reduce your bill with a meter.

About priority services

Our priority services is set up to provide customers with additional support no matter what you need it for. We have initiatives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.

We also offer additional support for dialysis patients. Click below to find out more.

About priority services

By registering with us you will automatically be added to the Electricity North West Priority Services Register. Want to know more about Electricity North West’s Priority Services Register? Click here to find out.

Not covered by Electricity North West? If you live within Merseyside, Wirral or mid Cheshire, your electricity network provider could be SP Energy Networks. You can also register for their Priority Services scheme here.

For further information about how your personal information is used please refer to our Privacy Policy for Priority Services.

Do you need additional help?

Guts UK

Guts UK is the charity for the digestive system from top to tail; the gut, liver and pancreas. We are here to help those with digestive conditions or symptoms.

Samaritans

Samaritans are a volunteer 24/7 helpline for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.


water without worry logo

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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