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Quarterly Billing

Opt out of quarterly billing

We think receiving a bill every three months is a good thing as it can help you to keep track of your water usage and spot any leaks.

However, if you would prefer NOT to switch to quarterly bills we completely understand. Just confirm your details below and you’ll continue to receive your bills every six months.

The information you provide will be used solely in accordance with United Utilities’ Privacy Policy. 

FAQs

  • You have now been moved to our quarterly billing schedule which means you will receive your bill every 3 months.

  • No, as we can read your meter remotely we won’t need you to read your meter nor do we need to disturb you to obtain the read.

  • No we will collect your direct debit amount as detailed on your bill on the same day as we have previously agreed with you, unless your water usage changes considerably then this should continue to be for the same amount, if it changes we will always send you a new bill to advise you of the new amount and payment dates.

  • Don’t worry if you don’t want to be billed quarterly this is optional, please complete the form detailed on this page and we will ensure that you continue to receive your bills as you do today, every 6  months.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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