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A stronger network for growing communities

Reservoirs, aqueducts, treatment works and a network of over 42,000 kilometres (around 26,000 miles) of water pipes help us to provide high-quality water to homes and businesses right across the North West region. As communities grow, we’re making sure our pipe network is strong and resilient to be able to meet changes and support development and increases in population. 

We're carrying out a range of improvements at our treatment works and installing new water and sewer pipes. Thanks for bearing with us, we'll provide as much notice as possible to communities around our work locations.

Looking after the water in your home

Is your water hard or soft? And from calcium and chlorine to fluoride and lead, find out what should and shouldn't be in it.

Find out more here

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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