Tackling leaks and reducing your bills
Getting smart with your water usage
We’ve started work on an exciting initiative to help us reduce leaks across the North West AND lower your bills.
As the water company for the North West, it’s really important that we have a greater insight into how much water our customers are using so we can better plan for the future and identify leaks.
That’s why we’re installing 1 million smart meters across the North West between 2025-2030.
We’re installing these meters on our water pipes in the public footpath, so we won’t need to enter your home to do this work. We’ll get in touch with you to confirm when we plan to carry out this work in your area.
Our new meters are smart enabled and use the latest technology to send readings to us on a more regular basis.
This means that, in the future, we’ll also be able to send updates to you about your water use and provide hints and tips to help you lower your bills.
We will also be able to spot if your water usage suddenly increases, indicating you could have a leak. If this is the case, we’ll let you know about this and help you to find the leak.
The good news is that when we fit the new meters, we will start to compare the cost of the water you use against your existing rateable value bill and charge you whichever is the lowest amount. We call this our ‘lowest bill guarantee’. We’ve explained more about this below.
Further information on how we collect and use data from smart meters can be found here.
Keen to switch to a meter now and save money?
You don’t need to wait for us to visit your area, you can switch to a water meter whenever you wish. Most customers who switch save at least £100 a YEAR compared to their existing fixed bills. We fit them for free and you can switch back to a fixed bill any time during the two year trial. Our lowest bill guarantee also promises that you won’t pay more during the trial period so you’ve nothing to lose in giving it a try.
Interested in making the switch to a meter? Call us on 0345 072 6065 and we’ll let you know how much you can save.