Frequently Asked Questions
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- How do I add, remove or change names on the bill?
- Can you email my bills to me?
- How often will you send me a bill if I have a water meter?
- My Council tax valuation band has changed and I do not have a water meter, can you reduce my water bill?
- Can my bills go to a different mailing address?
- Is my credit rating affected by data you are sharing with Credit Reference Agencies?
- Why is my balance showing as in credit?
- My property is empty, can I stop paying my bill?
- I am a landlord with an empty property, am I responsible for charges?
- How do I get a copy of my water bill?
- Can I view my bill online and stop receiving paper bills?
- Can I register more than one property in My Account?
- How do I amend my log in details for My Account?
- How can I find my account number?
- I can't log into My Account, what should I do?
- I've closed My Account, can I still see my previous bills?
- I've forgotten what email address I registered to log in to My Account with
- My account has been locked - how can I unlock it?
- How do I deactivate or deregister My Account
- I'm moving house, what do I need to do?
- Why is there a water meter at my new property?
- Is my new home supplied by United Utilities?
- I am a landlord and have a new tenant who is responsible for the water charges, what should I do?
- I've moved house - when will I receive a bill?
- As a tenant am I responsible for my water?
- My new home has a water meter, do I need to provide a reading?
- If I am renovating my property and only using a small amount of water, do I still have to pay?
- I own a property where the water is not in use, do I still have to pay water charges?
- I own a home but live elsewhere (such as a holiday home), do I need to have an account?
- What water saving items do you give away?
- Do you sell water butts?
- How can I save water?
- How much water does my hot tub use?
- How does the lowest bill guarantee work?
- Where will my meter be fitted?
- I have moved into a property with a meter can I have it removed?
- How long will it take to fit a water meter?
- How can I submit a meter reading if the current one is an estimate or incorrect?
- If I had a leak or burst after the water has gone through the meter, do I have to pay for that water?
- When will you read my meter?
- How do I get my water meter moved to a different location?
- I am a tenant, can I apply to have a meter fitted?
- After the meter has been fitted can I change my mind?
- Can you always fit a meter?
- Where is my water meter?
- What is the water quality for my area?
- Where is my stop tap?
- How do I make a complaint?
- Why is my water discoloured?
- Why is my water pressure too high or too low?
- How do I get in touch about replacing lead pipes?
- Why does my tap water smell or taste different?
- I have a septic tank, do I need to pay full sewerage charges?
- My surface water drainage does not drain to a sewer, can I reduce my bills?
- How do I lay a new water supply pipe?
- How do I do a leak test?
- I have spotted a leak in the street - how do I report it?
- If you own the sewer pipe running through my garden, will this affect me if I want to extend my property?
- How do I order a standpipe?
- Do I need permission to connect to the public sewerage system?
- How can I stop sewer blockages?
- How will I know if I have lead pipes?
- Before I replace lead pipes what can I do in the short term?
- Can I carry out a leak repair myself?
- Are there any grants to help with the cost of laying a new supply pipe?
- If I think a bogus caller is at the door what should I do?
- Why does it take a long time to fix a leak?