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How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’ on the log in screen. We will then show you the last 2 digits of the mobile number of the phone you have registered.

If the mobile number is correct, please click ‘confirm’ and we’ll send you a code you can use to reset your PIN. This reset PIN is valid for 20 minutes and you can repeat the process if you don’t enter it in time.

If the mobile number is incorrect, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).