I own a home but live elsewhere (such as a holiday home), do I need to have an account?

Yes you still have to pay water charges even if you’re away from your property for part of the year. We would recommend contacting us on 0345 072 6065 to arrange a water meter to be fitted, this way you only pay for the water you use when you’re at home which could help to reduce your existing bill. Alternatively we can temporarily disconnect your water supply when you’re away from home for extended periods for safety reasons.