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I have a septic tank, do I need to pay full sewerage charges?

If you own a septic tank you don't pay full foul sewerage charges if:

  • the overflow pipe does not feed into the public sewer
  • United Utilities does not drain and pump it out

To discuss whether your charges can be amended, please call us on one of the following numbers:

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Before you call us, please have the following information to hand:

  • details of who owns your septic tank
  • the name of the company that empties your septic tank
  • the date you last had your septic tank emptied, and the cost

 

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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